Privacy Policy

Last updated: January 18, 2026

1. Introduction

Welcome to Firefighter Recruitment & Operational Readiness ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our training platform.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register or use our platform:

  • Full name
  • Email address
  • Account credentials
  • Payment information (processed securely through Base44 Payments)

2.2 Learning Data

To provide personalized learning experiences, we collect:

  • Course progress and completion status
  • Assessment scores and quiz results
  • Scenario performance metrics
  • Learning goals and preferences
  • Discussion forum posts and interactions

2.3 Technical Information

We automatically collect certain information when you use our platform:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Usage patterns and session data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our training platform
  • To personalize your learning experience with AI-powered recommendations
  • To process payments and manage your account
  • To track your progress and issue certificates upon completion
  • To communicate with you about updates, new features, and support
  • To improve our course content and platform functionality
  • To detect and prevent fraud or unauthorized access
  • To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party vendors who help us operate our platform, including:

  • Base44 Payments (payment processing)
  • Cloud hosting services
  • Email delivery services
  • Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes or government requests
  • Enforce our Terms of Use
  • Protect the rights, property, or safety of our users
  • Investigate potential violations or fraud

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Receive your data in a structured, commonly used format
  • Objection: Object to processing of your personal data
  • Withdrawal: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@firefightertraining.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Learning data and progress records are retained to maintain certificate authenticity and provide lifetime access to your achievements.

9. Children's Privacy

Our platform is intended for users aged 16 and older. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@firefightertraining.com

Support: support@firefightertraining.com